Workplace services are those services that employees need in order to do their jobs. They include computers, phones, offices, new employee set up, terminations, access to applications and anything else you can imagine. I have seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes have an unusual bent. For example, banks have different workstations for tellers than admin staff. Other have engineering workstations that are different salespeople. Role definition becomes a pretty important aspect of a service catalog implementation.

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